Before you start
- Turn on text alerts and confirm your number with the code. The words only work from that number.
- Your company chooses which texts it takes. If a word doesn't work for you, ask your manager.
Text a word
Text one of these words to 855-502-2779, the number your AppyShift alerts come from. Capitals don't matter.
| Text | What you get |
|---|---|
| SHIFTS | Your next shifts on the posted schedule, for the next 2 weeks. |
| HOURS | Your hours this workweek, and how many are approved or still waiting for approval. |
| BALANCE | The time off you have left this year. |
| OFF and a date | Asks your manager for time off, like OFF 10/15, OFF 10/15-10/17 or OFF tomorrow sick. Add a reason after the date if you like. We reply when it's sent, and you get an update when your manager decides. |
| LATE or CALLOUT | Tells your manager you're running late or can't make a shift. See Call out of a shift or say I'm running late. |
| MENU | A list of the words you can use right now, and how to reach support. |
| HELP | Help and support information. Use MENU to check the commands available to your number. |
| STOP | Stops all AppyShift texts to your number. "Stop texting me", OPT OUT, UNSUBSCRIBE, QUIT and REVOKE work too. |
Answer a text from us
Some texts ask you to reply with a word. Reply with just that word:
- CLAIM to ask for the open shift we texted you about.
- CONFIRM to confirm the shift we texted you about.
- OK when we ask you to check your new schedule.
If more than one thing is waiting, we text a numbered list. Reply the word and the number from that list, like CLAIM 2. The number always means that item on the list we sent, even if another one has ended since. If the one you picked has expired, we tell you.
Links in our texts only go to appyshift.com.
If a command does not do what you expected
Send MENU from your verified number to check the commands available to you. A request sent with OFF still needs your manager’s decision; it is not approved just because the text was accepted. A shift reply must match an offer or confirmation AppyShift has sent you.
If you previously replied STOP, AppyShift blocks texts across all your employers. Contact support@appyshift.com before turning alerts on again; replying START alone does not clear AppyShift’s block. You can still use the employee app.
Good to know
- Send the word on its own. "SHIFTS" works; "what are my shifts?" doesn't.
- If you text a word your employer doesn't take, we text back the words you can use.
- If more than one employer uses AppyShift for you, the answer covers each one. For OFF, we ask which employer, and you reply like OFF 1 10/15.
- Also texting with a hiring team on this number? Then a text that starts with one of these words but goes on, like "Confirm, see you Thursday", could be for either. We don't send it anywhere: we ask which one you meant. Send the word on its own (for OFF, just the dates) to use it.
- Time off by text works for up to 31 days, starting today or later. For anything else, use the app.
- Message and data rates may apply. Reply STOP to opt out at any time.